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The benefits of obtaining the ServiceNow CIS-CSM Certification are numerous. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification can help professionals stand out in a crowded job market and increase their earning potential. It can also demonstrate to employers that the individual has the skills and knowledge necessary to implement ServiceNow’s customer service management solutions effectively.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is designed to test the expertise of professionals in implementing and configuring ServiceNow's Customer Service Management application. It is a certification exam that validates the technical skills of professionals who are involved in the implementation and configuration of ServiceNow's customer service module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is recognized globally and is highly valued in the IT industry.

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ServiceNow CIS-CSM Certification Exam covers a range of topics related to the CSM module, including service level agreements, case management, knowledge management, customer service analytics, and the integration of CSM with other ServiceNow modules. Candidates who pass the exam demonstrate their ability to configure and customize the CSM module to meet the specific needs of their organization. They also understand how to leverage the platform's capabilities to drive customer satisfaction and improve service delivery.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q65-Q70):

NEW QUESTION # 65
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

A. Community
B. Open An Incident
C. Knowledge Base
D. Service Catalog

Answer: A,C,D

Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf

NEW QUESTION # 66
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

A. Consumer
B. Not supported
C. Social Profile
D. Account
E. Personnel File

Answer: C

NEW QUESTION # 67
Out-of-the-box. cases are automatically closed after how many days?

A. Cases are not automatically closed by default
B. 10 days
C. 5 days
D. 3 days

Answer: A

NEW QUESTION # 68
What action is required to enable agents to create an incident record for a case?

A. They must be assigned with the sn_customerservice.itsm_contributor role
B. They must be assigned with the read role for incident
C. They must be assigned with the itil role
D. They must be assigned with the snc_intemal role

Answer: D

NEW QUESTION # 69
Which of the following is a required field in the Resolution Information tad in order to close a case?

A. Closed by
B. Cause
C. Resolution notes
D. Closed

Answer: C

NEW QUESTION # 70
......

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Latest CIS-CSM Exam Online, CIS-CSM Reasonable Exam Price

Accurate Latest CIS-CSM Exam Online Spend Your Little Time and Energy to Clear ServiceNow CIS-CSM exam easily

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q65-Q70):

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